Chargebacks - What are they? |
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Many companies assess a penalty for not abiding by their EDI specifications. Chargebacks can be levied because documents are not sent or are sent incorrectly, or because shipping labels are missing or are not positioned on the cartons correctly. One of the largest single chargebacks, that we've seen, was for repeating a shipment number (SSCC-18) on the UCC128 label within one year - Charge $500/shipment. Some companies will reverse the chargeback if you let them know that you have fixed the problem and it will not occur again in the future. Pay close attention to your partner's EDI requirements document and you should avoid most chargebacks.
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